A dedicated team of specialists available to solve all your software solution hiccups!
In the day-to-day life of an insurance company, software usage is source of small hiccups to be solved. Even if our quality insurance process ensure that our solution are properly tested, bugs could happen. Data quality could not be always 100% leading to perturbation on the normal run. Some new end-users could be lost in the usage of the software. In any case our support team (level 1, 2 and 3) is committed to help you to solve your issues with a strong SLA.
Irrespective of the problem our Client is facing, he shall always, in first instance, enter a detailed intervention request in the incident monitoring tool CUSTY support portal. The Support requests may be submitted at any time, 24*7. Between 8:00am and 5:00pm CET, the tickets queues are continuously monitored and processed.
On working days, the Client will have access to a helpdesk during standard office time to notify CUSTY of any problem which have arisen while using CUSTY software (and/or modules-applications) and which require an intervention from CUSTY.