Custy Corelo
Custy CORELO is the best platform to make your employees focus on value added services to customers by allowing Provident life insurance company or underwriting companies to
Operate simply, efficiently and timely
Reinvent the product offering taking into account single, multi and co-insurers capabilities
Provide the brokers and distribution channel with outstanding service level
Reduce operating expenses and increase competitiveness
Ease the implementation of your digital transformation journey
The skin revolution
The cornerstone of Custy CORELO architecture is that it allows, through a client’s dedicated layer (Client Skin), to be extensible and to derogate from the behavior of the standard package. This without affecting the standard code. This customization characteristics allow the application to evolve easily with the needs of the companies (definition of new products, modification of the rules of a plan, management of new exceptions or adaptation to new legislation) and to ease all the necessary changes. The Custy CORELO Framework has been designed isolate drastically ‘Intangible’ data and behaviour,( i.e., independent of legislation, the Company, products, etc.) that are part of the framework from ‘Specific’ aspects (i.e., data, formulas, numbering, screens, documents, reports, ..) that are client specific.
Foundations
Connectivity
Web services and API administration to allow in and out easy connectivity with other internal of external softwares
Security
Encrypted communication and security layers to protect your data from potential intrusion
User Management
User descriptive, privileges and access rights administration to ensure necessary and necessary only access to capabilities and data. Allows broker network to self manage their users
Transactional Monitor
Transactions queuing, scheduling and monitoring to guaranties full control on operation management and easy recovery in case of error
Communication
Help, faq, work instruction and training organiser to centralise all procedural material to help any type of end user to masteries the software.
Transversal capabilities
Events Management
Fully configurable policy events configuration and declaration.
Central tool to always be on top of whatever is the type of event influencing the contract (subscription, amendment, claim, …).
Underwriting management
Configurable underwriting rules to list all the needed documents for a specific context. Automated document follow up and reminder to ensure your files are always up to date.
Documents & Reporting Management
Fully integrated EDM including template management and multi document (pdf, word, excel, audio, video …) to archive, consult and manage all the documents needed for your activity.
Workflow and tasks Management
Workflow customisation tool ensuring flexibility on steps and validation rules to help you to fit to your operational rules and constraints.
eSignature
Embedded e Signature capabilities to allow any stakeholder to digitally sign the necessary documents
Relashionship Management
Efficient CRM capabilities to ensure proper follow up of client and partner relationship. Contact management, history and follow up of client contact, task related management, complaint management, seisin management
Configuration tools
Product Workshop
Configurable product definition to ensure product definition is as easy as a one click operation.
Organisation Workshop
Configurable internal organisation structure without limits in terms of level and structuration to provide you with any necessary possibility to define your operation model.
Distribution Workshop
Configurable distribution network without limits in terms of level and structuration to provide you with any necessary possibility to define your distribution structure.
Accounting Workshop
Configurable technical and general accounting rules to ensure your cash management is in line with any gaap you must be complient with.
Accounting
Accounting Configuration
Cash transfers and cash reconciliation management module that continuously ensure your cash is controlled in a timely manner. This module is also interfaced with workflows to trigger, for example, the activation of an incoming premium, or the payment of a surrenders amount.
Auxiliary Accounting
Fully configurable technical auxiliary accounting (Policy/ Client/Partner ledger) to ensure proper technical bookkeeping.
Receipt Management
Receipt generation, adjustment, relaunch or retrocession management to ease the cash management.
This is available in direct or trusted mode.
Receipt generation.
SEPA emission and rejection
management
Bank and online payment management.
Payment follow up.
Reminder and Formal notice
Offer and Policy Administration
Stakeholders Management
Role based management for any type of stakeholder linked to the company. Clients and prospects, distributors, partners, lawyers, Notary, Insurance company, any type of third party involved in the life of the policy are managed to provide unicity of a Client and a Single 360 view of its activities.
Distribution Network Impact Management
For any type of policy event, necessary taxes, fees or commissions are calculated and properly booked to ensure proper details of every financials are available in the system.
Policy Management
Offer, proposal, policy subscription and amendment including clause risk type and risk descriptive to describe management rules for all type of provident life risks. Retroactive full automated modification. Premium, commissions, taxes and reserve calculation.
Claims administration
Claims configuration
Configurable claim workflow to define the best process to follow depending on the claim type.
Claim management
Automated claim workflow and rules to allow efficient procedural claim management. Multi contract/coverage
Global process. One Claim, all impacted coverage. Complex beneficiary structure management. Exhaustive claim linked stackeholders management.
Claims statistics
Integrated flexible Claims/premium ratio calculation per contract, group of contract, client, … to guaranty you always have a detailed view on your profitability.
Claims Preservation
Annual deductible management to allow a simple and transparent view of company budget management.
Externalisation modules
Web API’s
Published standard APIs to allow an authorized external party to benefit from CORELO capabilities in its own system.
Public Portal
Public dedicated Portal allowing prospects to view simulate and compare products that you are selling.
Client Portal
Final Client dedicated portal providing a 360 view of its relationship with the company. Contract, claim, documents, contact, … at a glance. The portal also allows the final Client to initiate several actions and to digitally sign when necessary.
Geolocation
Broker and other distributors dedicated portal to ensure the service you are providing to them is an actual differentiator. Distributors have a 360 management of their business. This includes, on top of consultative and transactional features, smart dashboarding and KPI follow up to drive their business activity
Compliance
Insurers Partner dedicated Portal allowing them to follow up the activity they have with you acting as an underwriting agency.